Returns & Exchanges

We want shopping at Kumiho Beauty to be safe and predictable. Below, briefly and to the point: what can be returned, within what period, and how. The full legal procedure is described in section 10 of the Public Offer.

In short

• We accept unopened cosmetics of proper quality back within 14 days of receipt.
• Opened or used cosmetics cannot be returned: this is a hygiene and legal requirement.

Check the parcel on receipt

Please inspect the shipment at the branch in the presence of the carrier's employee (Nova Poshta or Ukrposhta): packaging integrity, completeness, absence of damage. If something is wrong, draw up a report using the carrier's form right at the branch and write to us. This is the fastest way to resolve the problem: we will not be able to satisfy claims about external damage without such a report.

Returning cosmetics of proper quality

Under Ukrainian law, perfumery and cosmetic goods are not subject to exchange or return. However, we go further and accept such goods back within 14 days of receipt if all of the following conditions are met:

• the product has not been used and shows no signs of use;
• the factory packaging, protective film, seals and membranes have not been opened;
• the presentation and full contents are preserved;
• you have the fiscal receipt (we email it to you) or other proof of purchase.

How to arrange it:

1. Write to support@kumiho.beauty with the subject “Return”. State the order number, which products you are returning, the reason, and attach photos of the product.
2. Within 2 business days we will reply and send the address for the shipment.
3. Send the product by Nova Poshta or Ukrposhta.
4. After we receive and inspect the product, we will refund you within 7 business days using the same method you paid with. The cost of the order's original delivery is not refunded.

What cannot be returned

• Opened or used cosmetics of proper quality: for hygiene reasons and under the list approved by the Cabinet of Ministers of Ukraine.
• Goods assembled or made to an individual order.

Defective goods

If you received a product with a defect or damage, or it does not match your order:

1. Write to support@kumiho.beauty with the subject “Improper quality”. State the order number, describe the problem, and attach photos or video.
2. We will review the request within 7 business days. If needed, a quality check is carried out as provided by law.
3. If the defect is confirmed, your choice of: replacement, a price reduction, or a refund. The store covers the cost of shipping the defective product.

Promotional items and sets

Goods received as part of a promotion (sets, gifts with an order) are returned together with all the promotion's items, unless the terms of the specific promotion say otherwise.

How refunds are made

Using the same method the order was paid with: to the card the payment was made from, or, if you paid on receipt, to the bank details (IBAN) you provide. Together with the refund we issue a fiscal refund receipt.

Questions? Write to us: support@kumiho.beauty